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FAQ

Ordering

Q: How to Order ?

A: Simple add the product to the Shopping Card and Check Out


Q: How do I know if I have placed the order successfully?

A: All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed your order, please contact us for assistance. You may also want to check your spam folder to see if our emails have gone there. 


Q: Can I make changes to my order after I have placed it?

A: You can still make changes to your order if we have not yet sent your item or if the item is not on stock. Please contact us of your changes to make within 24 hours after you have placed your order.


Q: Do you offer discount to bulk lot order?

A: We do offer discount to bulk lot order. If you are interested, please contact us and give us details of your order including items and quantity for a price quotation.

 

Cancel Order & Return Policy

Q: Can I cancel the order I placed?

A: In some cases we may accept cancellation if an order has not yet been shipped, but we must also receive the cancellation request by email (info@startees.nl) within 24 hours after the order was placed. Any order cancellation will result in a 20% cancellation; fees applied to the order amount (excluding shipping cost). 


Q: What is your return policy? Do you offer any item exchange?

A: If you are not satisfied with your purchased item, you could return it to us for a refund of the item price only. The returned item must be in its original new condition with the tag/stickers attached. Items that have been used will not be accepted for return. Postage to return the item will be paid by customer. We do not, however, offer any exchange of item. Find the Return form here 


Delivery

Q: How long does it take you to dispatch my item?

A: Handling time usually takes about 2-4 working days, however it can also be different for some items, so please refer to the individual product page for details. For out of stock items, they require a production time of about 15 working days. This will be stated clearly on the item's listing.


Q: What is the estimated delivery time Domestic (The Netherlands)?

A: Delivery by regular post within the Netherlands takes about 1-2 day(s). Delivery time does not include any handling time and production time. Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions.


Q: What is the estimated delivery time Overseas?

A: Delivery by regular air mail usually takes about 10 to 20 working days which is about 2 to 4 weeks while delivery by expedited shipping usually takes about 4-9 working days. Delivery time does not include any handling time and production time. 
Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions. Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages. Delivery by regular air mail to Brazil and some South American countries could take up 1 to 3 months because of local custom check and local postal service. 


Q: Which courier do you use?

A: We ship our products by registered air mail and expedited shipping unless stated otherwise. For registered air mail, we use several couriers.You could trace your package by clicking into the courier's link below with the tracking number provided to you.

Click here toTrack and Trace your shipment 
Click here to Track and Trace Post NL Only


Q: Do you offer expedited shipping?

A: We offer expedited shipping which you can choose this option at your payment checkout. Delivery time for expedited shipping could differ for every country and it is normally between 4 to 9 working days. We suggest that you contact us first if you are targeting for a specific arrival date.


Q: Do I get a tracking number for my package?

A: Yes, we will send you a delivery confirmation email with tracking number provided if applicable.


Q: If I mistakenly provided an old or wrong address which caused the package to return, what can you do to help?

A: We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage costs to re-send the package.

Some reasons for bounced back or returned packages are insufficient address, incorrect address or unclaimed packages. It is buyers' responsibility to provide us with the correct and complete mailing address and make sure he/she is available on delivery. The time it takes for the package to return back to us ranges from 1-3 months; and upon receiving the package, we will contact buyer to arrange for re-sending the package. Buyer will be charged for the postage to re-send the package. If buyer wants to cancel the order and get a refund, there will be a 20% cancellation fees applied on the item price as per our policy. Postage is also non-refundable in this case.


 

Payment & Taxes

Q: What payment method do you accept?

A: We accept Ideal, Paypal, Credit Card, Cash or Card (Only on pick-up) 


Q: Do I need to pay any import tax? If so, how much is it?

A:  Shipping charges do not cover duty and taxes. Customers are responsible for all applicable duties and taxes associated with the shipment. We do not accept any returned packages because buyer is unwilling or fail to pay custom duties and taxes.

Any customs or import duties or taxes are charged once the package arrives at its destination country. These charges must be paid by the recipient of the package. We do not have information on what the cost would be as customs policies and import duties vary from country to country.

Should customers refuse to accept a parcel due to import taxes or fail to be contacted by courier to pay for import taxes, they take full liability for all postal charges, return shipment costs, customs charges and handling fees, and they must bear any loss resulting from that. No refund will be accepted in this case.

Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by Startees.nl to you.

We cannot undervalue orders or mark them as a gift.


 

T-Shirts

Q: What is Slim Fit ?

A: Our Slim Fit T-Shirts are T shaped T-Shirts made to fit more snug around the body for both Women and Men. They have a round neckline and are made out of 100% cotton (95% cotton, 5% Viscose for Grey T-Shirts)


Q: What is Easy Fit ?  

A: Our Easy Fit T-Shirts are T shaped T-Shirts that have a regular shape and fit loosely for both Women and Men. They have a round neckline and are made out of 100% cotton (95% cotton, 5% Viscose for Grey T-Shirts)


Q: What is Easy Fit Organic ?

A: Our Easy Fit Organic (100% certified) T-Shirts are T shaped T-Shirts that have a regular shape and fit loosely for both Women and Men. They have a round neckline and are made out of 100% Organic cotton (95% cotton, 5% Viscose for Grey T-Shirts)

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